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Support Options

Fermen support options are available to users of the VFP Enterprise Accounting system.  Please review our support options and select the one that best fits your companies needs. Support hours are from Monday through Friday 8am to 6pm EST.  After hours support is available, contact us for details.

Fermen Support Price List

Effective November  1, 2011 - All prices in U.S. Dollars
VFP Enterprise Accounting  Training, Support and Implementation*
VFP Enterprise Accounting Training Class at Fermen authorized training center.  This class covers the basics and essentials of working with VFP Accounting .  Included is the System Manger, General Ledger, AR, AP, Purchasing, Inventory, and Sales Quotes/Orders/Invoices. (price is per person for a two day training class) $   1,500
Field Service & Repair - Complete training for all aspects of the Field Service & Repair.
(price is per person for a one day training class)
$    950
Warehouse Management System WMS -  Complete training for all aspects of the WMS.  (price is per person for a one day training class) $    950
VFP Enterprise Accounting Training Class at your location. (Price is per day.  Plus travel expenses.) $ 1,500
VFP Enterprise Accounting Point of Sale Training Class at Fermen authorized training center.  (price is per person for a one day training class. Pre requisite VFP Enterprise Accounting Training or equivalent) $   950
VFP Enterprise Accounting  Barcode Training
(price is per person for a one day training class. Pre requisite VFP Enterprise Accounting  Training or equivalent)
$   750
VFP Enterprise Accounting Report Writer Training Class at Fermen authorized training center.  (price is per person for a one day training class. Pre requisite VFP Enterprise Accounting Training or equivalent) $   750
On Site Installation at your location. This service will cover migration to Windows, data conversion and import from another software when possible, installation on a network, workstation installation, user setup, and basic instructions on how to use the VFP Enterprise Accounting  software. (Price is per day. Plus travel expenses.) $ 1,500
VFP Enterprise Accounting Telephone Support Contracts *
General Support  Price is per hour (minimum one hour charge billed in 10 minute increments) $     150
Yearly support plans include unlimited phone support, maintenance releases and service packs available for download from the web.  Current and new version updates during the years contract span.  Price does not include custom programming, consulting services or data disaster recovery which are billed as required.  Support hours are Monday through Friday from 8am to 6pm EST.  After hours support is available, contact us for details.
Level 1 Support  Yearly Plan 1-5 Users $  2,500
Level 2 Support  Yearly Plan 6-10 Users $  4,500
Level 3 Support  Yearly Plan 11-15 Users $  6,000
Level 4 Support  Yearly Plan 16-20 User $  7,500
Level 5 Support  Yearly Plan 21-25 User $  8,500
Support  Yearly Plan 25+ Users $  Call   
Yearly Plan for Warehouse Management System $  1,500
Yearly Plan for Field Service & Repair $  1,500
Yearly Plan for e-Commerce $     950
Consulting and  Programming Services (Minimum charge is $150)*
Level 1  @ $150/hr. $     150
Professional Services*
Services include Project Management, Management Consulting, Business Analysis, Business Assessment, and more.  Services are billed hourly by our staff which includes senior level professionals with over 25 years experience each in the field.

$150 - $ 250

 
All prices and specifications are subject to change without prior written notice. Support hours are Monday through Friday 8am to 6pm EST.  After hours support is available. Contact Fermen for additional information on your support requirements.

*All support, consulting and programming fees must be prepaid prior to engaging our services and subject to prior change without notice.
 

 

 

 
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